Need help with extremely slow computer--please!

My computer is EXTREMELY slow!  Sometimes it takes several minutes to open a web page, open a program or even open an email.

I've backed up everything anticipating something horrible.  I've run the Malwarebytes scan (trial version) and found a couple of spyware programs (one was babylon I believe) and quaranteed them.  Don't know what to do next.

Would appreciate any advice.  Thank you.

Please post the Malwarebytes log.  

 
To find your Malwarebytes log,download mbam-check.exe from here and save it to your desktop.
 
To open the log double click on mbam-check.exe on your desktop.  When the log opens, scroll down toward the bottom of the log to Quarantined Items.  Copy and paste this in your next post.


Please run the ESET OnlineScan

• Hold down Control and click on this link to open ESET OnlineScan in a new window.
• Click the button.
• For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
  • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
  • Double click on the icon on your desktop.
• Check "YES, I accept the Terms of Use."
• Click the Start button.
• Accept any security warnings from your browser.
• Under scan settings, check "Scan Archives" and "Remove found threats"
• Click Advanced settings and select the following:
  • Scan potentially unwanted applications
  • Scan for potentially unsafe applications
  • Enable Anti-Stealth technology
• ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
• When the scan completes, click List Threats
• Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
• Click the Back button.
• Click the Finish button.

Thank you for helping!  

It took me forever to get this done so I'm sending it now and will continue with your recommendations!

Please post the logs for the Eset and AdwCleaner when they are finished.

There were no malicious items found in the Malwarebytes log.

Update:  Tried to run eset scan yesterday.  It stayed at 11% for hours...but the files scanned were moving once in a while.  Went to bed, woke up with my computer turned off.  I restarted the scan and it's at 11% again after 1.75 hours and files do not appear to be moving.

30 minutes later same spot.

It is possible that the reason the scan is frozen is because of one or more add-ons/extensions/plug-ins that are related to blocking things like pop-ups, advertisements or even providing extra security.  Try disabling all of them (or at least the ones that have the  ability to block or affect security) and then start over.

- Does ESET say at what file/folder/point the program stops ? (I would abort the program).

- Run Piriform's Speccy and publish the result ("File", "Publish Snapshot") and post the link provided by Speccy here in this thread.

- Post the log for AdwCleaner

The eset scan is actually moving...still very slow and still at 11% but it has moved.  Should I just wait now and continue scan?

@SWCharms@: I have had the same experience, and I seem to recall it stopped at 11% for me, too.  If the percentage hasn't budged for hours it doesn't matter if the graphic display (moving files, etc.) is still working - the scan is stalled.

There is a possibility that your antimalware software is interfering, but do NOT turn it off unless instructed.

@Willy@: Would you like the user to attempt what I have suggested first, or do what you suggested first?

- Is there another Anti virus installed ?

- I would prefer to abort ESET and do the things I recommended. Perhaps something else is wrong. Harddisk, memory, ..... ? Perhaps Speccy will tell us more.

I do have bitdefender installed.

swcharms, let's finished what we have started.

Edited by dc3, 26 May 2014 - 09:47 AM.

I do have bitdefender installed.

Let's find out just what you have installed.

Please download Security Check by Screen317.

 

Double click on the download and choose to run the program.

 

A screen similar to the one below will open, click any key to run the program.

 

 

When the scan is finished there will be a log, copy and then paste your log in your next post.

Begging pardon, gents, but we are each suggesting different approaches and that is probably making the user confused.  My suggestion was made because of a similar experience when trying to run ESET's online scanner, and would allow swcharms to do what dc3 requested previously.  Willy is taking a different angle while you have taken a different approach to get back to ESET's results.  I have never used Rkill - will it stop interference from browser add-ons?

Sorry for making things confusing, swcharms!

Edited by RevGAM, 26 May 2014 - 09:54 AM.