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Can't upgrade ie9 to ie10 or ie11 on multiple computers

Started by mrobillard , Mar 09 2016 10:09 AM

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166 replies to this topic

#16 Aura

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Posted 10 March 2016 - 07:38 AM

Good. Now as a test, are you able to install Internet Explorer 10?

http://download.microsoft.com/download/C/E/0/CE0AB8AE-E6B7-43F7-9290-F8EB0EA54FB5/IE10-Windows6.1-x64-en-us.exe

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#17 mrobillard

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Posted 10 March 2016 - 08:52 AM

Installing IE10 did not work. I get "Internet Explorer did not finish installing"

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#18 Aura

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Posted 10 March 2016 - 09:01 AM

Had that issue before. Can you try installing it in Safe Mode with Networking?

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#19 mrobillard

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Posted 10 March 2016 - 09:22 AM

Nope, same error. But that was the initial problem. Can't upgrade to ie10 or ie11...

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#20 Aura

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Posted 10 March 2016 - 12:08 PM

Can you export your current CBS.log and upload it for me?

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#21 mrobillard

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Posted 10 March 2016 - 01:49 PM

Here you go: https://dl.dropboxusercontent.com/u/7894017/Ie11/CBS3.rar

Thank you

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#22 mrobillard

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Posted 15 March 2016 - 08:19 AM

Did you get a chance to look at the log? Any other ideas?

Thank you

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#23 Aura

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Posted 15 March 2016 - 09:22 AM

Sorry about that. I saw your reply but forgot to check it out. I'll take a look at it this evening once I get home.

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#24 Aura

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Posted 15 March 2016 - 12:38 PM

Are you able to uninstall the KB2957689?

Uninstall a Windows Update - Command Prompt
Follow the instructions below to uninstall a Windows Update manually via the command prompt.

On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select Run as Administrator
On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
Enter the command below (you can copy/paste it, to paste in the command prompt, right-click inside it and select Paste):
```
wusa /uninstall /KB:2957689
```
Let me know the outcome of the command: either it uninstall the update or either it says that the update isn't installed on the system;

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#25 mrobillard

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Posted 16 March 2016 - 08:43 AM

it uninstalled the update

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#26 Aura

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Posted 16 March 2016 - 02:27 PM

Alright. Did you try upgrading from Internet Explorer 9 to 10 or 11 on one of your computer with a fresh image of your Windows 7 and see if it works? Like, a brand new installation, not one currently in use.

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#27 mrobillard

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Posted 17 March 2016 - 06:51 AM

Yes I did and it doesn't work. The problem was really part of the image. I have since created a new working image but still have a lot of computers installed with the bad one.