Can't upgrade ie9 to ie10 or ie11 on multiple computers

Mostly VMs but I have the same problem with some physical computers. I don't know how these were imaged. I am currently testing on VMs as I can take snapshots and revert if necessary.

Any other ideas?

Hi mrobillard -

Aura has been extremely busy and has asked if I could step in to assist. Let's see if we can get you fixed up. Please do the following.

1. Attempt to Install IE10.

2. If it fails, please provide me with the follwing two logs.

c:\windows\logs\CBS\CBS.log (You may need to copy this one to your desktop)

c:\windows\ie10_main.log

Than you for you help, here you go:

https://dl.dropboxusercontent.com/u/7894017/Ie11/CBS.log

https://dl.dropboxusercontent.com/u/7894017/Ie11/IE10_main.log

Thanks for the info.

2016-03-22 15:50:18, Info                  CBS    Failed to find file: amd64_microsoft-windows-ieinstal_31bf3856ad364e35_10.2.9200.16921_none_664a330302366b08\ieinstal.exe [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]

Please do the following. I know you did this previously but would like to see if it tells you that it's not installed.

Uninstall a Windows Update - Command Prompt
Follow the instructions below to uninstall a Windows Update manually via the command prompt.

• On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select Run as Administrator
• On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
• On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
• Enter the command below (you can copy/paste it, to paste in the command prompt, right-click inside it and select Paste):
  

  wusa /uninstall /KB:2957689

• Let me know the outcome of the command: either it uninstall the update or either it says that the update isn't installed on the system;

It says that it isn't installed.

Good. Please manually download and install the update from the following link and let me know if it installs OK.

https://www.microsoft.com/en-us/download/details.aspx?id=43192

I downloaded the french version (my os is in french) and it says that the update doesn't apply to my computer...

Can you provide me a link to the French one that you used?

Thanks.

Same link, just selected french in the dropdown box.

Duh...that makes sense. Sorry. OK, please do the following like we did previously.

1. Download IE10-Windows6.1-KB2957689-x64.cab.zip and save this to your desktop.
2. Right-click on the downloaded file and select Extract All...
3. Ensure "Show extracted files when complete" is checked and click the Extract button
4. You can close the window that opens.
5. Click the Start button and type cmd in the search box.
6. Right-click on the cmd that comes up in programs and select Run as administrator. Click Yes to allow if the User Account Control dialog comes up.
7. Copy/Paste the following into the command-prompt window that is open. Note: You need to right-click the mouse in the command-prompt window and select paste in order to paste. You can't use the keyboard shortcuts.

dism.exe /online /add-package /packagepath:%userprofile%\desktop\IE10-Windows6.1-KB2957689-x64.cab\IE10-Windows6.1-KB2957689-x64.cab

8. With any luck you will see something similar to the following which says it was successfull. Please let me know how it goes.

 

Deployment Image Servicing and Management tool
Version: 6.1.7600.16385
Image Version: 6.1.7600.16385
Processing 1 of 1 - Adding package Package_for_KB2957689~31bf3856ad364e35~amd64~
~6.1.1.0
[==========================100.0%==========================]
[B]The operation completed successfully[/B].
C:\Windows\system32>

 

That completed successfully

Good. Attempt to install IE10. Preferrably download IE10 and use that instead of going through Windows Update. If it fails, once again please provide me with only the following log.

c:\windows\logs\cbs\cbs.log

failed: https://dl.dropboxusercontent.com/u/7894017/Ie11/CBS2.log

OK, I have an idea. Please do the following.

Retrieve Components Hive
1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
2. Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
4. The file will likely be too large to upload here so please upload to SendSpace and just provide the link here.

Edited by BrianDrab, 23 March 2016 - 11:22 AM.