Windows 7 Professional 64 - shut down video card error

I don't use the Crimson thing. If if try this is there a possiblity i won't be able to use the computer? I really need it. Life depends onit.

I can't find the cnext folder

The Crimson thing is installled right? It is the graphics control panel that came pre installed with your machine?

 

Is there an AMD folder? look for cnext in there...

Considering how nervous you are about doing this i might recommend you take the machine to an actual shop. I understand how scary this sort of thing can be for people who are not tech savvy at all, it can be a trial.

 

That way you can get some sort of guarantee that your machine will be fixed. (or at least running)

 

If you were here I could tell you to sit back and relax, whilst I fix it... but you are not.

Edited by TsVk!, 02 February 2016 - 05:55 PM.

I don't know what the computer had when we bought it in
Sept. I know that one day we had a problem viewing our photos. i am a real estate agent. I called dell and dell installed amd gaming evolveed with rptr. i really didn't need rptr as i felt it gave me troubles and im not a gamer. I just don't want to get a white screen agan like sunday. last night micoroft called me back on another issue that related to outlook solved. i told him about the pink screen and he said he was level 2. he went in and updated the driver. he said not to worry about crimson. i don't think it is really installed as on contol panel it is an installer.

You are so sweet. I wish someone could come here to my home office. i
I wish i had someone i could call here in town. Don't know anyone. Am scared to death. hopefully it will work. I am needing it all of the time for work and can't afford to be without it.

Could you look at the report i sent and let me know if after the microsoft tech worked on the machine (just todays events 2/2) if it looks better?

I can't see recent changes... I can see these issues though

 

AMD app isn't working, throwing errors

 

Error: (02/01/2016 06:56:41 PM) (Source: Application Error) (User: )
Description: Faulting application name: cnext.exe, version: 10.1.1.1522, time stamp: 0x5661c9e1
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc000041d
Fault offset: 0x0000000000000000
Faulting process id: 0x129c
Faulting application start time: 0xcnext.exe0
Faulting application path: cnext.exe1
Faulting module path: cnext.exe2
Report Id: cnext.exe3

 

possible disk problems
 

  Date: 2016-01-26 18:58:14.384
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\System Recovery\Repair\Backup\90AAF50CEFABB301DE9E65D8DB4FE4294C14211F.dll because the set of per-page image hashes could not be found on the system.

 

volume shadow not working, system restore probably broken too

 

Error: (01/24/2016 08:56:15 PM) (Source: volsnap) (User: )
Description: The shadow copies of volume C: were aborted during detection because a critical control file could not be opened.

 

Error: (01/26/2016 12:03:16 PM) (Source: volsnap) (User: )
Description: The shadow copies of volume C: were aborted because of insufficient paged heap.

 

the machine thinks it is part of a domain, possibly a server

 

Error: (02/01/2016 02:04:31 PM) (Source: bowser) (User: )
Description: The master browser has received a server announcement from the computer USER-PC
that believes that it is the master browser for the domain on transport NetBT_Tcpip_{2AF53E2B-9E7E-439B-B042-65BA03EED1FF}.
The master browser is stopping or an election is being forced.

 

Also

 

And a couple of other things I can't diagnose without doing more research.

 

I see no antivirus product installed either...

 

Someone who knows what they are doing needs to sit with this machine for an hour and fix it.

I agree with you and really appreciate your help. You are the best!! System restore keeps losing restore points. Dell Conceirge has their tool still installed on this computer. Maybe that is a problem. I have Dell Conceirge solftware tool installed on this computer. It is still installed. maybe it is causing these issues. I have windows security essentials anit virus and i scan with malwarebytes as well.

See attached errror message i get when i left click on the crimson thing

The process I outlined for you changing the permissions on cnext.exe may fix that problem. (search cnext.exe in ProgramFilesx86 if you can't locate it manually)

 

I would uninstall

Dell Data Vault
Dell Digital Delivery
Dell Edoc Viewer
Dell Foundation Services
Dell Product Registration
Dell SupportAssist
Dell SupportAssistAgent
Dell Tech Concierge
Dell Update

 

All of them are junkware

 

What is the exact model of the laptop? (look on the underside of the machine) I will try to find you a better driver/installer for you.

This is a desktop computer a dell xps

What is the model number please.

xps 8700 i7 4790 cpu @360 ghz 26 gb ram 64 bit

how do i uninstall that stuff is it all under control panel?