Windows 7 Professional 64 - shut down video card error

I have to have this computer working for me for the rest of the week. The only day i can work onit is Sunday. What should i do first? I will follow your isntructions. I am actually getting ssick right now. This has been a nightmare with this computer since i bought it when my other one crashed. i have a laptop for backup and an externam harddrive. maybe i should go out and buy anothher computer over the weekend and start getting it up and running

yes

 

control panel > programs and features

 

Right click on item and uninstall.

 

Your correct video driver can be downloaded from here.

Start the driver download first, it will take some time.

 

Uninstall the other apps whilst it is downloading, restart the machine (when download is complete), install the driver.

Edited by TsVk!, 02 February 2016 - 06:52 PM.

Last night i think the microsoft guy went into the video card and he updated it on my computer. He said not to bother with the crimson thisng that i had the right video driver now that they needed updated. Thsi was last ngith. i will go in and delete those programs. If i dowlaod anaother video driveer will i have a confilct

The driver I have linked you IS the correct driver for your machine and card, it will overwrite any installed video driver.

 

I have no idea what the MS guy installed. He clearly doesn't know about the permissions issue on the AMD interfacers either or he would have changed that file and made the error go away, rather than just leaving it broken and telling you not to worry about it.

actually... I just double checked. That link I provided is the update

 

download this one rather.

 

It should take it back to factory settings

I just deleted the Dell things. Now, i'm going to try to restart.

i just deleted those dell programs and powered down. it is still in that starting mode saying starting windows with the logo. i m on laptop. now it will take forever again to start. Should we stop  or wait? 

Ok. The computer is finally back up again on its own. Do you know why it took so long to boot up over 5 minutes? could it be becasue i delted all of those programs?
I am afraid to do the video driver thing. Do you think the video driver is causing the main problem with the restore points going away? what about this slow start up time?

Slow start / shutdown was removing all of those Dell system junk tools... or because of the VSS problem. Now you only have one of them to address.

 

I don't know what issues the video driver is causing, but i highly recommend you re-install it. It is extremely low risk.

Last night, the microsoft guy went into the sytem and updated the video driver. he said it didn't need anyhting else. i need the computer and i really belive you but i can't be withotu this tomorrow and am working 24/7 thourhg sunday. sunday i can try this. amd said i had to do a uninstall first, is that true? I am afraid to do this tonight. I am exhausted and petriied. will your sugguestions stay up until sunday? I really appreciate you and can't say how nice you've been. i am going to have to start another project for work and will be heading to bed soon thereafter.
i want to do all of this on sunday or call staples and ask the tech guy to come over. i am appreciative of you.

I just restated and it came up fast. thank you. your suggestions have really helped. i am going to wait until the weekend to tackle the driver. i hoep these comments stay up so i can view them later. you are the best

I'm going to avoid saying negative things about Microsoft support, but I can assure you there are several things to do before we can call your computer fixed.

 

A little sleep and some rest always makes these things easier.

 

I am here during the weekdays and sometimes drop in on the weekends for a bit. I try to help at least one new person every day, so i will see you when you come back.

 

See you then

 

i just ran the minitoolbox again and have bad cnext see attached ill still wait am worried no time to fix now:(
thank you this is my livilihood

thank you so much.