Audio suddenly stopped working, "error code 0x000000ff"?

Right-click the sound icon on the system tray and click Playback devices then check the 2/4/5/7 channel outputs until you get sound from the additional speakers from the onboard sound chip. The HDMI has a control settings on the Catalyst panel. If the referred broken audio is from the ATI card's HDMI, reinstall or update to the latest video drivers found on the manufacturing site. A custom clean install is what you would need during reinstall.

Right-click the sound icon on the system tray and click Playback devices then check the 2/4/5/7 channel outputs until you get sound from the additional speakers from the onboard sound chip. The HDMI has a control settings on the Catalyst panel. If the referred broken audio is from the ATI card's HDMI, reinstall or update to the latest video drivers found on the manufacturing site. A custom clean install is what you would need during reinstall.

When I click playback devices and it opens up the window, the window opens but says "No audio devices are installed" do I don't know where to go to "check the 2/4/5/7 channel outputs".

Can you check device manager for any flags on your sound devices? See also BIOS utility and check the sounds or audio options if they're disabled.

When I open the device manager, there are yellow triangles all down the sound devices with exclamation marks in them. How do I check the BIOS utility?

Do you have sound on TV using HDMI or are you using the both previously from external speakers and HDTV at the same time? Go to your BIOS utility and see if onboard sound is disabled.

I am not sure what you are asking. My HDMI cord is plugged from my graphics card to my monitor which has no built in speakers. Then I have two external speakers which plug into an audio jack that is built into my motherboard. I do not use HDMI for sound from what I know. The speakers use their own cords, not HDMI to plug into my computer.

How do I go to my BIOS utility? I am not familiar with BIOS, sorry.

Ok, since there are no built-in speakers for TV which is not unusual, the only option is the external speakers by the onboard chip of which you would need to enable and install correctly the drivers as previously suggested. The BIOS utility is accessible on early boot screen or splash screen with function keys showing on what to press in order to change certain settings. Pressing Esc, F2 or F10 are usually the key to enter BIOS. When on BIOS, look for peripheral of scroll to menus and look for onboard audio or sound and see if its enabled. Regarding the unsuccessful audio driver install, please try using the gigabyte audio driver by running the exe file again.

I did do that one before. It's already in my downloads folder. When I got it there, I double clicked to run and it asked me where to extract to. I selected the program files folder under the C drive. I just ran it again to see what it would do and to replace all folders and files that it had created the first time to see what it would say to me. It ran smoothly and inserted the HD Audio folder but the audio still isn't working.

Are you sure of the extract here? I think the driver files are already in exe.

Ok, since there are no built-in speakers for TV which is not unusual, the only option is the external speakers by the onboard chip of which you would need to enable and install correctly the drivers as previously suggested. The BIOS utility is accessible on early boot screen or splash screen with function keys showing on what to press in order to change certain settings. Pressing Esc, F2 or F10 are usually the key to enter BIOS. When on BIOS, look for peripheral of scroll to menus and look for onboard audio or sound and see if its enabled. Regarding the unsuccessful audio driver install, please try using the gigabyte audio driver by running the exe file again.

Ok so when I went to the BIOS and went to "peripheral" and saw that "onboard audio" was set to "enable" so I guess I'm good there.

 

I did do that one before. It's already in my downloads folder. When I got it there, I double clicked to run and it asked me where to extract to. I selected the program files folder under the C drive. I just ran it again to see what it would do and to replace all folders and files that it had created the first time to see what it would say to me. It ran smoothly and inserted the HD Audio folder but the audio still isn't working.

Are you sure of the extract here? I think the driver files are already in exe.

 

I am sure. Obviously when you do the original download off the website, it throws the file into my "downloads" folder. Then I double click it and it asks me where I would like to extract to. But you are right, the file properties says that it is in exe. already. So, am I not supposed to double click and extract? Should I instead be taking that file and drag it into my program folder in my C drive?

Use the double click... exe files are usually default to program files as there is no need to browse location.

But that's what I did. I double clicked the file inside of the download folder and it asked me where I would like to extract to.

Ok, try installing the sound device with yellow flag exclamation by device manager. Right-click the sound device and click update then choose the 2nd option to locate to a specific location. When prompted for a location, go to your downloads folder and point to the exe driver and see if it corrects the driver install this time. A similar instruction is found here.

Edit : Just to add this steps regarding the Microsoft UAA driver found from this thread.

No Sound - "No Audio Output Device is installed." Toshiba Satellite L875 Windows 8

[ Edited ]

 

‎11-12-2013 10:36 PM - edited ‎11-12-2013 10:41 PM

If the other suggestions fail try the following:

1. Reboot in safe mode
2. Open device manager
3. Go under system devices
4. Disable (DO NOT UNINSTALL) the Microsoft UAA driver.
5. Reboot in safe mode (This is so that driver will not load)
6. Open device manager
7. Go under system devices
8. Now... uninstall the Microsoft UAA driver. This will also remove the Realtek.
9. Reboot to Windows.
10. Install the Realtek drivers without letting windows install it.

 

Edited by jhayz, 25 February 2014 - 12:06 AM.

Ok, a couple of questions. First, that file that I downloaded from the Gigabyte, when I go through the steps that you linked to, under step 9 I can only see "Windows Vista" and "Windows XP" as options. I don't have either. I have Windows 7. Is that a problem? If no, which one do I choose? Also, if you can answer that, step 10 asks me to select an INF file within. There are several INF files. Does it really matter which one I select?

Also, looking at your steps about Microsoft UAA driver, I went to my device manager and looked under system devices but did not see a Microsoft UAA driver.

Edited by roadrash03, 25 February 2014 - 12:58 AM.

When I click playback devices and it opens up the window, the window opens but says "No audio devices are installed" do I don't know where to go to "check the 2/4/5/7 channel outputs"

 

Under playback devices tab, right-click then select show disabled devices. When audio playback appears, try right-clicking and enabling each disabled audio service.
 

 

I have Windows 7. Is that a problem? If no, which one do I choose? Also, if you can answer that, step 10 asks me to select an INF file within. There are several INF files. Does it really matter which one I select?

 

Just follow the correct path or location to your downloaded audio drivers folder then click on any INF file. You can open the drivers folder in Windows explorer to view the contents so you could point to a specific file if needed.